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Reviews

Our Certified AutoVitals Reviews :: Review Count: 33 :: Average Rating: 95.45% last 6 months

5 star rating
Jeremy F. reviewed their last visit on 12/1/2016 and their testimonial is:
"I have a Saab and my other guy mechanic retired, so this was my alternate shop. They are friendly, on-time and go a good job with what was needed."
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5 star rating
L F. reviewed their last visit on 11/30/2016 and their testimonial is:
"Great work and personable."
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5 star rating
David C. reviewed their last visit on 11/12/2016 and their testimonial is:
"They have done excellent work for me for 35 years and continue to do so."
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5 star rating
Jim A. reviewed their last visit on 11/5/2016 and their testimonial is:
"Great work and would highly recommend you to others that need auto repair work done"
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5 star rating
Anonymous reviewed their last visit on 10/18/2016 and their testimonial is:
"excellent & qyality work, great customer service. it is a pleasure to do business with dan."
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5 star rating
Ron S. reviewed their last visit on 9/28/2016 and their testimonial is:
"EAF does quality work at a fair price"
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5 star rating
Lolke B. reviewed their last visit on 9/28/2016 and their testimonial is:
"Great service. THE place for Saab in the South Bay."
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5 star rating
Brian H. reviewed their last visit on 9/22/2016 and their testimonial is:
"Fairly priced, expedient, only what you need, and great quality labor and parts."
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5 star rating
Pat B. reviewed their last visit on 9/22/2016 and their testimonial is:
"That you are superb in knowledge and care and honest if you don't know or can't do the job. My saab is happy at 16 years old"
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5 star rating
Sarah reviewed their last visit on 9/20/2016 and their testimonial is:
"They are experts in their field, focused on customer service and very friendly."
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5 star rating
Anonymous reviewed their last visit on 9/13/2016 and their testimonial is:
"I've been a long time customer of EAF(from back when they were SAF). Dan and team have always been upfront and professional and have taken good care of my Volvo."
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5 star rating
James G. reviewed their last visit on 8/21/2016 and their testimonial is:
"I am satisfied with the quality of the service and repairs European Auto Factory always provides!"
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5 star rating
Dave C. reviewed their last visit on 8/18/2016 and their testimonial is:
"EAF does a great job on my car."
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5 star rating
Deborah O. reviewed their last visit on 8/17/2016 and their testimonial is:
"They are fast, honest and fair--they communicate frequently and are always able to resolve issues quickly."
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5 star rating
Cheryl W. reviewed their last visit on 8/9/2016 and their testimonial is:
"I would refer European Auto Factory without hesitation. Their service ad workmanship is outstanding!"
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5 star rating
Gary N. reviewed their last visit on 8/3/2016 and their testimonial is:
"Prompt, knowledgeable, and trustworthy."
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5 star rating
Christian O. reviewed their last visit on 8/2/2016 and their testimonial is:
"Great Saab/Volvo repair shop."
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5 star rating
Mary H. reviewed their last visit on 7/16/2016 and their testimonial is:
"Honest and they do great work. Do not add on work-items just to make $$. Dan's the Man. They diagnose, and let you know what's critical, versus stuff that could be done, but not necessary. It's about assuring the vehicle is safe, and the work done is done right the first time. HIGHLY recommend. (Side note: If you need a rental car Dan gets a great deal w/ the rental car company for you. They'll come and get you from the shop.)"
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5 star rating
Gary Neustadter And Patty R. reviewed their last visit on 6/7/2016 and their testimonial is:
"Honest, fair, prompt, and reliable."
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5 star rating
Paul K. reviewed their last visit on 5/20/2016 and their testimonial is:
"The scheduling flexibility to do a repair and pickup your car afterwards us outstanding-5 stars! Dan gives you multiple options that are efficiently communicated in a way that leads to be a repeat customer. Now for the mechanical repair quality, I've owned two Saab cars and both are / were maintained from start to finish through European Auto Factory. The car performed flawlessly after the repair were completed. -5 Stars for knowledge of the Saab engineering and repair issues. I highly recommend the SAF/EAF to any consumer looking for a efficient shop and mechanic competence..
Regards
Paul Kowalski
Kaiser Biomedical Field Service Engineer in the ultrasound imaging department
"
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5 star rating
Eric G. reviewed their last visit on 5/18/2016 and their testimonial is:
"I was very satisfied with the service provided. Everything was completed as described while I waited in the customer lounge."
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5 star rating
Anonymous reviewed their last visit on 5/3/2016 and their testimonial is:
"Extremely knowledgable. Very fair. Don't recommend services just for the heck of it. Recommend preventive maintenance, yet they consider driving habits when making suggestions (eg. if a city driver may need certain maintenance more than a freeway driver). If you have a problem, they will make certain it is fixed. Will make sure servicing works well with your schedule."
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5 star rating
William S. reviewed their last visit on 4/29/2016 and their testimonial is:
"quality techs and no problem service, a great feel over the dealer service depts., which make you feel they are doing you a favor!"
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5 star rating
Lolke B. reviewed their last visit on 4/27/2016 and their testimonial is:
"Very knowledgeable about Saab's and THE place to bring your Saab for service."
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5 star rating
Ed P. reviewed their last visit on 4/24/2016 and their testimonial is:
"Honest knowledgeable shop with prompt service."
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5 star rating
Caroline M. reviewed their last visit on 3/19/2016 and their testimonial is:
"Great"
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5 star rating
Anonymous reviewed their last visit on 2/20/2016 and their testimonial is:
"They know SAAB's. When you have a problem, they usually have a good idea of what's wrong and they fix it. Not the cheapest but not the most expensive either. Good quality work in a timely manner.
Dan's the man. EAF is a place you can trust.
"
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5 star rating
Sarah C. reviewed their last visit on 2/13/2016 and their testimonial is:
"Thorough, timely and cost effective"
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5 star rating
Willliam S. reviewed their last visit on 1/27/2016 and their testimonial is:
"The technicians are old school(a very good thing) with their approach to servicing the vehicle and and
making the client comfortable. Dan is the best and always has been. It is heartening that there are still
biz that operate with the goal of customer first and great service!!
"
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5 star rating
Gary N. reviewed their last visit on 1/22/2016 and their testimonial is:
"Trustworthy, friendly, prompt, reliable."
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5 star rating
Jasen H. reviewed their last visit on 12/31/2015 and their testimonial is:
"I've been visiting EAF for years and have always been happy with quality of work and service."
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5 star rating
Donald A. reviewed their last visit on 12/30/2015 and their testimonial is:
"They do good work. They care about quality. They are one of the few shops around that still has experience and knowledge about older Saabs and also have access to parts."
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5 star rating
Sam reviewed their last visit on 12/15/2015 and their testimonial is:
"Not only did they solve my biggest problems with minimal firsthand testing, they're outstanding from a service standpoint. My gear stick cover went missing and its leather tore, and within minutes they were working to resolve the issue. I am blown away! I was told EAF knows Saabs and it shows."
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